Dealing with Difficult Patients: Evidence-Based Strategies for Healthcare Professionals
This interactive, self-paced CEU course is designed to empower healthcare professionals with the tools, strategies, and confidence needed to navigate challenging patient encounters effectively. Whether you're a nurse, CNA, activity professional, or frontline caregiver, this course provides a practical and compassionate approach to managing difficult behaviors in clinical and caregiving environments.
Through evidence-based instruction and real-life case scenarios, learners will explore the psychological, emotional, and situational factors behind patient behavior—and discover effective communication, de-escalation, and trauma-informed care techniques that improve patient outcomes and provider well-being.
Taught by Dr. Ferris W. Corbett, DrPH, a seasoned public health educator, and NCCAP-approved CEU provider, this course is ideal for professionals seeking to enhance their care delivery, improve workplace safety, and prevent burnout.
Course•By Dr. Ferris W. Corbett, DrPH